Simplebuild Shipping Policy

At Simplebuild, we prioritize efficient and reliable shipping to ensure your orders arrive safely and accurately. Below is our detailed shipping policy:

1. Order Processing & Accuracy Guarantee

• All orders are carefully verified for accuracy before shipment to ensure they match the invoice confirmation.
• You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping & Tracking

• We provide tracking information for all shipments, allowing you to monitor the progress of your order in real time.
• Delivery times may vary depending on location and shipping method selected.

3. Shipping Damage & Claims

• If we coordinate the shipment, we take full responsibility for filing a claim in the event of carrier-related damage.
• To process a damage claim, you must report any visible damage within 48 hours of delivery and provide clear photos of the packaging and item.
• We will work with the carrier to resolve the issue and either repair or replace the damaged item as quickly as possible.

4. Customer-Arranged Shipping

• If you choose to arrange your own shipping, Simplebuild is not responsible for damages that occur in transit.
• We ensure that all items leave our facility in excellent condition, and any claims must be handled directly with the carrier.

5. Delivery Issues & Non-Delivery

• If a shipment is lost or significantly delayed, please contact us immediately so we can assist in resolving the issue.
• If an incorrect shipping address is provided, additional fees may apply for re-routing or reshipment.

We are committed to providing a smooth and worry-free shipping experience. If you have any concerns, feel free to reach out to our team at info@simplebuildcompany.com